We measure our success by your satisfaction.
At Recall, customer satisfaction isn’t an option. It’s a necessity.
To ensure our customers get the most out of our document management, document destruction, and data protection solutions, we evaluate our business processes against four key criteria: Consistency, Accuracy, Reliability, and Efficiency (C.A.R.E.).
Important customer satisfaction initiatives resulting from this ongoing analysis include:
- Perfect Order. This is Recall’s pledge to “deliver the right items to the right person at the right time, every time.” Throughout our network of operations, every Recall Team Member is educated, evaluated, and trained with this goal in mind – and every job is measured according to this promise.
- ReQuest® Web. Recall’s online global inventory management system is an intuitive, full-featured tool that customers use to make requests quickly and track inventory easily. Learn more or see ReQuest Web today (currently available in English).
- Global Footprint. To constantly improve performance and customer satisfaction, you must see every business activity as an opportunity to learn. With a global network of more than 300 dedicated Operations Centers in over 20 countries on five continents, Recall has the ability to share and apply best practices from around the world across our network to deliver quality, consistent, reliable customer service.
- IMPACT. Implement through Action is our company-wide program to identify ways in which we can improve our services and solutions. By incorporating Six Sigma, Lean, and Project Management methodologies into our daily operations, Recall optimises our performance to deliver even more value to customers like you.